Claim Specialist FRENCH

Job Description
The  Escalated Care Team is part of our Operations Team, that manages all the request of a our clients, after having made a purchase.

Overview of Responsibilities

This person will manage FRENCH AND ENGLISH incidences for all our products, keeping a customer orientaded  attitude and offering our best practice as a well-known company.

Main Duties & Responsabilities

   Manage claims received via Marketing & Social Media channels
   Manage claims received over the phone and by email into any customer services address
   Mantain a good relationship with our providers
   Increase internal proposals to detect possible improvements in our customer experience
   Support your colleagues in other sites
Qualifications
Skills & Experience

Embrace changes and always look for a suitable solution
Take ownership
Be proud of the good work done
Comfortable with technology
Be proactive in making recommendations for the business
An open mind to changing priorities and business processes
Problem-solving and solution-driven mentality
Written and oral fluency in English & French& Spanish
Ability to work as part of a team as well as independently
A desire to work in a team-based, fast-pace, international environment where you’ll need to embrace different cultures, nationalities and languages
Strong interpersonal skills
Multi-tasking
Adapt to flexible working hours
Go beyond your responsabilities

Salary: 16K