Customer Care - Native German

We are looking for a brilliant & multi-lingual native German speaker customer service professional, competitive, ambitious, positive, bright, forward-thinking, and high-spirited Happiness agents. 

RESPONSABILITIES

The Customer Care agent will:
- Provide friendly and efficient service to the worldwide Spotahome community.
- Be the first point of contact to handle and resolve customer complaints.
- Address emails, phone calls and reviews on social media channels from customers that are less than 100% satisfied. Respond professionally to inbound phone calls, including urgent situations.
- Compose thoughtful and accurate messages or customise prepared responses to customer emails.
- Research information and troubleshoot problems using available resources.
- Arbitrate in situations between users.
- Proactively and independently work to meet targets and goals.
- Communicate customers' feedback and suggestions to other departments in order make corrections and provide the best possible customer service.
- Working schedule: From 9:00am to 6:00pm, Monday to Friday

REQUIREMENTS

- One year of customer service related experience.
- Patience, empathy, and a unique ability to manage stress.
- Open to change, learn quickly and accordingly in an ever-changing environment.
- The ability to work under pressure and adapt to adverse situations.
- Skilled and eloquent in writing.
- Strong communication and interpersonal skills.
- Ability to work under pressure and adapt quickly to adverse situations.
- Technical aptitude and the ability to pick up new technology quickly.
- Active, passionate Spotahome user is a huge plus.
- Fluency in German & English 

BONUS SKILLS

- Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
- Familiarity with ticketing systems.
- Experience with policy work, or help resource project management
- Previous, demonstrable experience with creation of online help resources
- An Early adopter of technology.
- Other languages not listed here are a huge plus.
 
BENEFITS

- Temporary contract (May - Oct 20018) Salary: 19500 € gross/year + monthly commission based on objective consecution  
- Private copayment health inssurance + Gympass disscount.
- Both organizing and promoting internal and external events.
- More than twenty nationalities in the team. Multicultural and start-up environment